Cancellation Policy

1.1 Cancellation more than 48 hours in advance:

• 100% refund of the amount paid.
• The refund will be processed within 5-7 business days.
• It will be returned through the same payment method used.

1.2 Cancellation between 24 and 48 hours in advance:

• 50% refund of the amount paid.
• The remaining 50% is retained as administrative and reservation costs.

1.3 Cancellation less than 24 hours in advance:

• No refund applies.
• The option to reschedule for another date is offered (subject to availability).

1.4 No-show:

• No refund applies.
• If you cannot be contacted within 30 minutes of the agreed time, it is considered a no-show.

2.1 Changes at no additional cost:

• Change of date or time with more than 24 hours in advance.
• Change of pickup point within the same city.
• Update of passenger data.

2.2 Changes that may incur additional costs:

• Change of destination (price will be adjusted according to the new route).
• Increase in the number of passengers (subject to vehicle availability).
• Changes with less than 24 hours in advance.

2.3 All modifications are subject to availability.

In case of events beyond our control that prevent the provision of the service:

3.1 Events considered force majeure:

• Extreme weather conditions (landslides, snowstorms, heavy rain).
• Road blockades or protests.
• Natural disasters.
• Health emergencies or government restrictions.
• Accidents affecting access roads.

3.2 In these cases, we offer:

• Free rescheduling for another date.
• Full refund if rescheduling is not possible.
• Alternative service of equal value (if available).

4.1 In the rare case that we must cancel a confirmed service:

• We will notify you as soon as possible.
• We will offer an alternative of equal or greater value at no additional cost.
• If you do not accept the alternative, we will refund 100% of the amount paid.

4.2 We reserve the right to cancel services in case of:

• Safety conditions that put passengers or drivers at risk.
• False information provided by the customer.
• Inappropriate or dangerous behavior by the customer.

5.1 Transfers from the airport:

• We monitor flights in real-time.
• We automatically adjust the pickup time at no additional cost.
• Free waiting time of up to 60 minutes after the flight arrival.

5.2 Transfers to the airport:

• If your flight is moved earlier, notify us as soon as possible.
• We will do our best to adjust the schedule (subject to availability).

5.3 We ask you to confirm your arrival via WhatsApp to coordinate the pickup.

6.1 To request a refund:

1. Send your request by email to reservas@cuscotransporte.com
2. Include your booking number and reason for cancellation.
3. You will receive confirmation within 24 hours.

6.2 Processing times:

• Credit/debit card: 5-10 business days.
• PayPal: 3-5 business days.
• Bank transfer: 3-5 business days.
• Cash: Refund on your next visit or bank transfer.

6.3 Refunds are made in the same currency as the original payment.

7.1 During peak season (June-August, Easter, national holidays):

• Booking well in advance is recommended.
• Standard cancellation policies apply.
• Rescheduling is subject to greater limited availability.

7.2 For special services (weddings, corporate events, large groups):

• Special conditions may apply as agreed in writing.
• Check the specific conditions at the time of booking.

To cancel or modify your booking, contact us through any of these channels: