Privacy Policy

We collect the following information when you use our services:

• Identification data: Full name, document number (ID/Passport), nationality.
• Contact data: Email address, phone number/WhatsApp.
• Travel data: Dates, destinations, number of passengers, service preferences.
• Payment data: Payment method used (we do not store card details).
• Browsing data: IP address, browser type, pages visited.

We use your personal data to:

• Process and confirm your transportation bookings.
• Communicate with you about your booking (confirmations, reminders, changes).
• Provide customer service and answer your inquiries.
• Improve our services and user experience.
• Comply with legal and regulatory obligations.
• Send promotional information (only with your consent).

The processing of your data is based on:

• Contract execution: To provide the requested transportation services.
• Consent: For sending commercial communications.
• Legitimate interest: To improve our services and prevent fraud.
• Legal obligation: To comply with tax and regulatory requirements.

4.1 We do not sell or rent your personal data to third parties.

4.2 We may share information with:

• Hotels and tourism providers (only to coordinate pick-ups/services).
• Payment processors (to manage transactions).
• Government authorities (when required by law).

4.3 All our providers are required to maintain the confidentiality of your data.

We implement technical and organizational security measures to protect your data:

• SSL/TLS encryption on all data transmissions.
• Restricted access to personal data only to authorized personnel.
• Regular and protected backups.
• Continuous security monitoring.

6.1 We retain your data for as long as necessary to:

• Provide the requested service.
• Comply with legal obligations (invoices: 6 years).
• Manage potential claims.

6.2 Once the retention period ends, your data will be securely deleted.

You have the right to:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data.
• Portability: Receive your data in a structured format.
• Objection: Object to processing for marketing purposes.
• Restriction: Request limitation of processing.

To exercise any of these rights, contact us at reservas@cuscotransporte.com.

8.1 Our website uses cookies to improve your browsing experience.

8.2 Types of cookies we use:

• Essential: Necessary for the website to function.
• Analytics: To understand how you interact with the site.
• Functional: To remember your preferences.

8.3 You can configure your browser to reject cookies, although this may affect site functionality.

We may update this policy periodically. Any changes will be posted on this page with the date of the last update. We recommend reviewing this policy regularly.

If you have questions about this privacy policy or about the processing of your data, you can contact us:

• Email: reservas@cuscotransporte.com
• WhatsApp: +51 963 843 599
• Address: Cusco, Peru