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Terms and Conditions

Last updated: August 7, 2026

These Terms and Conditions govern the use and contracting of services offered by Cusco Transporte, operating in the city of Cusco, Peru, identified with Business Name: GRUPO INKA MACHUPICCHU SRL and Tax ID (RUC) N. 20600692420. By contracting any of our services, the client declares to have read, understood, and fully accepted the conditions described herein.

1

Transportation Services

Cusco Transporte provides tourist and/or private transportation services within the city of Cusco and its surroundings, including urban transfers, nearby interprovincial transfers, as well as guided tours in private service, according to operational availability and conditions agreed upon at the time of booking.

All services are provided with authorized vehicles and properly licensed drivers.

Important: Contracted services will only be those confirmed in the reservation. Any service, activity, additional stop, extra time, or benefit not previously contracted and confirmed will not be included and may generate additional charges.

2

Reservations

2.1 Reservation Process

Reservations must be made in advance through official channels: WhatsApp, email, authorized social media, or in person. Service availability is subject to date, time, route, vehicle type, and number of passengers.

2.2 Reservation Confirmation

The reservation will be considered confirmed only after full payment of the service has been made and the corresponding confirmation has been sent by your executive, detailing the contracted service, date, time, pickup point, duration, and other applicable conditions.

2.3 Reservation Modification

Modification requests are subject to operational availability. Any change in date, time, route, or vehicle type will be evaluated and may generate additional charges. The modification will only be considered valid once officially confirmed.

3

Prices and Payments

3.1 Prices

Prices are primarily expressed in US dollars (USD). However, upon tourist request, payment may be made in Peruvian soles (PEN), applying the exchange rate in effect at the time of payment. Rates are fixed and correspond to those published on the official website or authorized channels at the time of booking. Once the service is confirmed, the price will not be subject to variations.

3.2 Payment Conditions

To confirm any service, the client must make full payment of the service. The company is not obligated to provide the service if payment has not been made in full within the indicated deadlines.

3.3 Night Service Surcharge

Transfers scheduled with a pickup time from 8:00 pm (20:00 hours) onwards are subject to a 50% surcharge on the published base fare, applied by transport operators working night hours. This surcharge is added to the base price and is reflected in the total amount at the time of confirming the booking.

Example: If the base fare is $40 USD and pickup is at 9:00 pm, the total to pay will be $60 USD ($40 + $20 night surcharge).

3.4 Additional Charges

Any additional cost not included in the initial quote will be assumed by the client. This may include: extra service hours, unscheduled waiting times, route changes, additional stops, special vehicle cleaning, or damage caused to the unit.

4

Cancellations and Refunds

4.1 Cancellation Policy

30 days in advance 80% refund
10 days in advance 70% refund
5 days in advance 50% refund
3 days in advance 30% refund
2 days in advance 20% refund
1 day in advance No refund

Important: Cancellations made on the same day of the service or client no-show will be considered NO SHOW, with no right to refund.

Refund percentages are applied considering operational planning, unit assignment, and personnel.

4.2 Refunds

Refunds will be made through the same payment method used by the client. The refund period is subject to administrative processes and the financial entities involved. The passenger assumes any commission or financial charge generated by the refund process.

5

Company Responsibility

5.1 Company commitments

Cusco Transporte is committed to providing the contracted services as confirmed in the reservation, respecting schedules, routes, and agreed conditions, using authorized vehicles and properly licensed personnel.

5.2 Limitation of liability

The maximum liability of Cusco Transporte towards the client, for any reason, shall be limited to the total amount effectively paid for the affected service. In no case shall the company be liable for indirect damages, loss of profits, missed travel opportunities, or losses arising from services provided by third parties.

5.3 Situations beyond the company's control

Cusco Transporte assumes no liability for total or partial non-performance arising from unavoidable and extraordinary circumstances beyond its control, including but not limited to: adverse weather conditions, road blockages, strikes, authority provisions, natural disasters, fires, pandemics, or other force majeure events. In these cases, the company will promptly inform the client and, where possible, offer a reasonable alternative according to availability. See also Section 9 (Force Majeure).

Important: In the event of any unforeseeable event or force majeure, Cusco Transporte will act diligently to minimize the impact on the client, but cannot guarantee service delivery when conditions are beyond its control. We strongly recommend purchasing travel insurance that covers these contingencies.

6

Client Responsibility

The client agrees to arrive punctually at the agreed place, date, and time, maintain appropriate conduct during the service, and respect safety rules and driver instructions. Any delay or non-compliance by the client that affects service provision will be their sole responsibility.

7

Luggage

The client may transport their luggage and personal belongings inside the vehicle during the service, being able to leave them in the vehicle while touring, as long as they remain properly stored.

The company is committed to keeping the vehicle locked and under driver control during the service, providing reasonable care of transported luggage.

Recommendation: The client is responsible for not leaving high-value items (cash, jewelry, important documents) unattended. The company is not responsible for losses caused by client negligence, force majeure, or events beyond its control.

8

Jurisdiction

Any controversy, claim, complaint, or discrepancy that may arise between the client and Cusco Transporte will be resolved in accordance with the current laws of the Republic of Peru.

The parties expressly agree to submit to the jurisdiction and competence of the courts of the city of Cusco, waiving any other jurisdiction that may correspond to them due to present or future domicile.

9

Force Majeure

9.1 Definition

Force majeure refers to any unavoidable, unforeseeable, or irresistible circumstance beyond the control of Cusco Transporte that totally or partially prevents the execution of contracted services. These situations do not constitute a breach by the company and are excluded from any obligation to compensate or indemnify.

9.2 Events considered force majeure

Without limitation, the following are considered force majeure events:

  • ▸Natural disasters: earthquakes, floods, landslides, mudslides, rockfalls, volcanic eruptions, hailstorms, snowstorms, and other natural phenomena affecting roads or tourist destinations.
  • ▸Fires: forest fires, fires in archaeological zones or protected natural areas, or other such incidents causing the closure or inaccessibility of the destination.
  • ▸Health emergencies: epidemics, pandemics, disease outbreaks, or other public health alerts declared by competent authorities.
  • ▸Social conflicts: strikes, regional or national stoppages, road blockades, marches, civil protests, or unrest preventing vehicle circulation.
  • ▸Government decisions: closure of archaeological parks, national sanctuaries, access routes, or tourist sites by order of the Ministry of Culture, SERNANP, municipalities, or other competent authorities; circulation restrictions, curfews, or states of emergency.
  • ▸Extreme weather conditions: torrential rain, dense fog, extreme winds, or other conditions making the service unfeasible or unsafe.
  • ▸War and terrorist acts: armed conflicts, attacks, or security threats declared by authorities.
  • ▸Other extraordinary events of a similar nature beyond the company's reasonable control.

9.3 Consequences and options under force majeure

When a force majeure event occurs, Cusco Transporte will:

  • Notify the client as soon as possible.
  • Offer, to the extent available, a free rescheduling of the service to an alternative date.
  • May offer a credit for the value of the service for future use.
  • If no alternative is viable, assess a partial refund after deducting already-incurred costs (coordination, unit assignment, prior reservations).

Force majeure does not automatically entitle the client to a full refund, unless the company determines that no reasonable alternative is possible. In any case, these events should be covered by the client's travel insurance.

Important note: Events such as the closure of Machu Picchu or other destinations due to fires, natural disasters, or government decisions are force majeure cases. Cusco Transporte has no control over the decisions of competent authorities or natural phenomena, and therefore will not be liable for damages arising from such situations.

10

Travel Insurance

Cusco Transporte strongly recommends that all clients purchase comprehensive travel insurance before confirming their booking. Since our services operate in high-altitude areas subject to variable weather conditions and natural phenomena typical of the Andean region, travel insurance is the best way to protect your investment.

10.1 Recommended coverage

  • Trip cancellation and modification due to causes beyond the traveler's control.
  • Medical expenses and emergency evacuation at any altitude.
  • Repatriation in case of serious accident or illness.
  • Loss or damage of luggage.
  • Force majeure events: natural disasters, destination closures, strikes, and protests.
  • Traveler civil liability.

Important: The decision not to purchase travel insurance rests solely with the client. Cusco Transporte does not assume the costs or damages that could have been covered by adequate insurance. In the event of force majeure or unforeseen circumstances, travel insurance is the client's financial protection mechanism.

11

Health & Altitude

The city of Cusco sits at approximately 11,150 ft (3,400 m) above sea level. Some destinations we offer are at even higher altitudes (e.g., Rainbow Mountain exceeds 16,400 ft / 5,000 m). Altitude sickness (soroche) is a real condition that can affect anyone, regardless of physical fitness.

11.1 Recommendations

  • Consult a doctor before traveling, especially if you have heart conditions, respiratory issues, hypertension, or diabetes.
  • Inform Cusco Transporte in advance about any relevant medical condition.
  • Stay well hydrated, avoid alcohol during the first 24–48 hours, and rest upon arrival.
  • Pregnant women should consult their doctor before traveling to altitudes above 9,800 ft (3,000 m).

11.2 Health liability disclaimer

Cusco Transporte is not responsible for health conditions arising from altitude, including acute mountain sickness, high-altitude pulmonary edema, or cerebral edema, nor for the consequences of the client's pre-existing medical conditions. If the client is not physically fit to complete the service and chooses not to proceed, the cancellation conditions established in Section 4 will apply.

12

Third Party Liability

Cusco Transporte operates as a private transport operator. When the client's itinerary involves services provided by third parties, the company assumes no responsibility for the acts or omissions of such external providers.

12.1 Third parties not controlled by the company

  • Airlines and airports: flight delays, cancellations, or route changes.
  • Rail operators: train delays or cancellations to tourist destinations.
  • Shuttle buses: transportation services from towns to archaeological sites, operated by independent concessionaires.
  • Hotels and accommodation: quality, availability, or issues with accommodation booked directly by the client.
  • Archaeological sites and parks: closure decisions, access restrictions, or capacity changes by the Ministry of Culture, SERNANP, or other State entities.
  • Independent tour guides: when not direct staff of Cusco Transporte.

12.2 Coordination with third parties

When Cusco Transporte coordinates services with third parties on behalf of the client, it does so as an intermediary and not as a joint liability party. Any claim for deficiency in third-party services must be directed to the corresponding provider.

Example: If an airline cancels a flight and the client misses their airport transfer, Cusco Transporte will not refund the transfer since the service was properly prepared and executed. However, if the driver did not show up at the pickup point due to reasons attributable to the company, the remedies established in Section 5.1 will apply.

By making a reservation with Cusco Transporte, you confirm that you have read, understood, and accepted these terms and conditions.

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